Wherever you are, use our free call number to contact us:
Free call 1800 989 000
|
|
|
|||
|
|
|
|
|
|
|
|
||||
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
FREQUENTLY ASKED QUESTIONS
|
||
|
How do I contact Southern Cross? Am I eligible for Southern Cross Services? Do I need to be referred by a doctor or hospital to receive Southern Cross services? How do I refer myself to receive Southern Cross services? Do I have to be a certain age to receive services? How can I be sure that the services will meet my needs? What are Southern Cross' screening procedures for it's Personnel? Can I nominate a time for a service? Will I have to pay for my service? Does Southern Cross offer an on-call service? English is not my first language, how can Southern Cross communicate with me? How do I know that my privacy will be maintained? If I have a complaint, who should I talk to? I have another question I would like to ask…
How do I contact Southern Cross? Southern Cross operates a National Contact Centre which means that wherever you are there is one easy point of contact for all your needs. Contact our free call number on 1800 989 000 and speak to our friendly Personnel. Am I eligible for Southern Cross Services? Southern Cross provides many different types of community care and services. The type of service you receive is determined by the Funding Body of the Program and its Guidelines, or by the type of service privately purchased. To check your eligibility for a program simply contact Southern Cross on our free call number 1800 989 000. Do I need to be referred by a doctor or hospital to receive Southern Cross services? This is dependent on the program and care required. Contact Southern Cross on our free call number 1800 989 000 to discuss your eligibility and referral requirements. In some cases referrals can be made by the Service User themselves or by a neighbour or carer. How do I refer myself to receive Southern Cross services? Services provided by Southern Cross are subject to guidelines established by the Funding Bodies for the care or service program provided. Please contact Southern Cross on our free call number 1800 989 000 to discuss eligibility and referral requirements. Do I have to be a certain age to receive services? No, Southern Cross delivers services to a broad cross section of the community of any age including those who are catastrophically injured, the ventilator dependent, war veterans, the disabled, palliative care, post discharge care, frail aged, and younger people with disabilities How can I be sure that the services will meet my needs? Southern Cross has Care Assessors (Registered Nurses) who are are based within the regions where we provide care and services. The Care Assessor completes a comprehensive Assessment prior to the commencement of services and regularly monitors your needs (with your input) to ensure services meet your requirements.
The services received are planned and reviewed individually to best meet:
Under the Southern Cross Model of Service Delivery you can expect the following:
What are Southern Cross screening procedures for it's Personnel? Southern Cross follow a formal and thorough recruitment process when selecting its Service Personnel. This includes completing relevant Reference Checks, National Criminal History Record Checks and Working with Children Checks on all Personnel prior to their commencement. Can I nominate a time for a service? Southern Cross will endeavor to meet your needs for delivering services at a set time; however service times are approximate for some services and are assessed in consultation with you at the time of Assessment by the Care Assessor (Registered Nurse). In the case of where high needs care is delivered, Southern Cross roster Service Personnel to set shifts, based on the Care Plan and your individual needs. Will I have to pay for my service? Southern Cross is funded for various programs from different Government Departments and organisations. In some instances there is no cost to you for receiving Southern Cross services. Southern Cross also offer Privately Purchased Services for people wishing to directly purchase any level of service they wish. This includes Service Users who are already receiving other services through Southern Cross funded programs and may choose to buy additional services from us. You can contact Southern Cross at any time to discuss privately purchasing services and care on our free call number 1800 989 000. Does Southern Cross offer an on-call service? Southern Cross provides a 24 hour/7 day service with support and advice available at all times, however, we do not provide an emergency response service. The on-call service operates for urgent shift cancellations. In the case of an incident requiring medical assistance, you are advised to dial 000 for an ambulance. English is not my first language, how can Southern Cross communicate with me? Southern Cross has Policies and Procedures in place relating to people from different cultures that do not have English as their first language. These policies ensure that we can communicate appropriately with all people regardless of their background. We will also address and respect any special needs. How do I know that my privacy will be maintained? Southern Cross takes all reasonable steps to protect the privacy of its Personnel and Service Users, therefore:
If I have a complaint, who should I talk to? All initial complaints should be reported directly to either your Roster Admin Officer or Care Assessor who will deal promptly with the issue. Further details are provided in the Service User Information Booklet. I have another question I would like to ask… All further enquiries can be made by calling our free call number 1800 989 000
|
||
|
|
Copyright 2009 Southern Cross Community Healthcare |
